What is Internet Banking?
Internet Banking is a web application that allows you to
enquire about your accounts/credit cards, etc. and/or download statements of
your several accounts that are eligible to be used within our services.
How do I enroll in Internet Banking?
·
You can go to the nearest branch and fill in the
application form for the internet banking. And you need to have a valid
mobile number & E-mail address.
What do I need to log-in to Internet Banking?
You must:
·
Have your user id & password
·
Your valid mobile number
·
Have a machine (PC) with Internet access via a
browser
·
For the web browser you must have cookies enabled
Can I access Internet Banking from anywhere?
Internet Banking may not be accessible or have limited
abilities over some wireless networks especially when outside the country
(i.e. while roaming). The availability, timeliness and functionality
of Internet Banking will depend upon the location, wireless network
availability and signal strength, plus the configuration of hardware,
software and the wireless device.
Is Internet Banking secure?
Text Banking Security
Each text message request authenticates separately by checking
that the mobile number of the device used to send the request corresponds to
the device number registered for the user initiating the transaction.
Account values used by text commands are the account nicknames
used within Internet Banking or masked account numbers. They do
not contain any unmasked account numbers.
Web Browser Security
Mobile Web Browser Banking (XHTML) uses the same security
infrastructure as Internet Banking including:
·
HTTPS encryption with 256-bit AES public key
encryption certificates for all traffic between the mobile device and the
internet.
·
Connection via secured-socket layer (SSL)
·
No data or application pages are stored on the
mobile device with each page being retrieved on-demand.
·
Authentication is session-based using a Mobile
Login; customer credentials and One time password used for Internet Banking
to authenticate the user for the duration of the browsing session.
·
Mobile Password 4-Strike Lockout. You
can unlock yourself by changing your Password within Internet Banking.
What can I do to keep my information safe when I
use Internet Banking?
For your security, you should:
·
Delete all text messages from your mobile phone
after viewing
·
Keep your mobile device’s operating system
up-to-date
*For
assistance, please contact the merchant where you purchased the mobile
device or your mobile carrier.
·
Install anti-malware software for Internet
browsing on your PC
·
Click on the LOGOUT button after each Internet Web
Browser Banking session
·
Use the mobile device’s Passcode/Password Screen
Lock functionality, if available.
·
Create a password for your PC
·
If using a smart phone, install an app that wipes
your data remotely in case the device is lost or stolen.
·
Do not allow your web browser to remember login
credentials.
What should I do if I lose my phone?
As soon as you are aware that your phone is lost you should go
to the nearest branch and report the theft of your mobile phone contact our
customer care center on 16668 for immediate assistance.
Can you have multiple mobile telephone numbers
assigned to one internet banking account?
No. You can only assign one mobile phone to each
internet banking account.
What happens if I change my phone number?
If you switch to a new mobile number, you have to go to one of
our branches for updating your mobile phone.
How can I cancel my Internet Banking service?
To cancel your Internet banking service you need
to go to your branch and apply for deactivating your account.
