Trouble Logging?
In this case you can retrieve your User ID online by either searching in your email inbox or going to one of our branches for assistance.
You probably would have made an error in entering your User Id
or Password. Do keep in mind the following before trying again:
1) Your User Id should not contain spaces
2) Your password is case sensitive
3) Your account might have been blocked
If you forgot your retail password, click on the (forgot your password) link available on the login page and follow the procedures or call our customer care center on 16668 for further assistance
4-What if I have forgotten / would like to
reset my security Questions?
To reset your security question, you need to login to the IB and
choose “security questions” from the security tab or call our customer care center on 16668
for further assistance
For security reasons and to prevent any security vulnerabilities, User cannot change both the password & the security questions so if this matter persists, contact our customer care center on 16668 for further assistance.
You must Contact SAIB bank customer care center immediately on (16668) or by visiting any of our branches, if a record of your user id and/or Password is stolen or you become aware or suspect that another person knows your user id or Password or has made unauthorized use of the Service.
7-What
if I cannot login as my User Id is disabled/blocked?
If you have exceeded the number of permissible attempts in entering your login
credentials (as a security measure, your User Id is blocked) Changing your
password from forgot password is not enough to activate your account again. If
your account has been blocked you have to contact
our customer care center on 16668.
Please check if you have typed the URL in the address bar of
your browser correctly. If the URL is correct, then you may be facing a Cache
Memory problem.
Cache Memory is a temporary memory that stores the contents of frequently
accessed pages. So after the first visit to a site, the subsequent visits to
the same site will actually take you directly to the page that you view
frequently on that site.
This problem can be resolved by clearing the cache memory. You may follow the
easy steps given below to do so:
If you use Internet Explorer, then you need to:
Step 1: Click on [Tools] on the menu bar
Step 2: Then click on [Internet Options]
Step 3: A new window will pop up which will display 3 buttons under the
temporary internet file section
Step 4: Click on [Delete Files]. This will in turn open into a small window
asking for confirmation
Step 5: In that confirmation window, tick the option [Delete All Offline
Content] and then click on the [OK] button to clear the cache memory
For other browsers, please check the Help section in your browser for information on how to clear your cache memory.
This error message is displayed in the status bar of the browser
when certain options that require Java are clicked and the browser is not Java
enabled. This is a common occurrence in Internet Explorer and can be handled
using the following steps:
Step 1: Click on [Tools] menu
Step 2: Click on [Internet Options]
Step 3: Click on the tab [Security]
Step 4: Click on [Customer Level]
Step 5: In the new window which opens, scroll down to [Scripting of Java applets]
and select [Enable]
Step 6: Click on Ok button on the current window and then on the prior
window
Step 7: Close the existing browser window and prelaunch the browser
For other browsers, please check the Help section in your browser for information on how to enable Java scripting.
When using Internet Explorer, you may be presented with a security error message alerting you that the page contains secure and non-secure items. This is a known Internet Explorer issue. If you click Yes, you can simply ignore the warning message and proceed. The secure channel is maintained and your security is not jeopardized.
Ø
My
question is not listed above?
If you have not been able to find what you are looking for, please Contact our
customer acre center on 16668 for further assistance.